ChannelEngine
Deliver seamless customer support on your ChannelEngine marketplaces within eDesk. By connecting your ChannelEngine account to eDesk, you can consolidate messages, orders, and essential information from your ChannelEngine marketplaces and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
Benefits
- Use eDesks smart inbox to effectively manage ChannelEngine marketplace SLAs. Automatically centralize and prioritize expiring tickets from ChannelEngine and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all ChannelEngine customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from your ChannelEngine marketplaces
- Utilize comprehensive reporting features to analyze support performance for your ChannelEngine marketplaces against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers across your global ChannelEngine marketplaces.
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