eDesk’s Pre-sales Inbox helps us prioritize queries, while the Dashboard tracks metrics, rewards top agents, and shows how pre-sales efforts drive customer satisfaction and revenue.
Pounce on selling opportunities early.
Identify pre-sale inquiries early to shift agents from problem-solvers to strategic sales advisors, enhancing conversion opportunities. Leverage AI tools to convert even faster - turning casual browsers into confident buyers.
Showcase your team’s value.
Link support interactions to sales outcomes. See exactly how & where your team drives growth. Identify top performing agents & channels with real-time metrics to inform your support strategy. Say goodbye to manual reporting with auto-updated insights.
Pre-sales can help you handle
Product launches
Mission control for every launch. Track how support sparks adoption—and turns first-day questions into lasting success.
Leadership pressure
Prove your impact. Justify your resources. eDesk turns support conversations into metrics execs understand fueling retention and growth.
Peak season
Turn your busiest season into your best. AI-powered inboxes organize sales opportunities, helping your team close more deals and capture every lead.
AI Assist features
Pre-sales view
Pre-sales dashboard
Sentiment analysis
Profiles
Smart Reply
Composer
Ticket summary
Turn conversations to conversions today
Convert customer conversations into sales through intelligent engagement
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for Free