All your eCommerce customer support tips, education and news

Amazon Prime Day 2025 is the Longest Yet. Here’s How to Supercharge Your Profit Potential for Free

Ann O'Sullivan June 20, 2025

Turning Conversations into Conversions: Why Pre-Sales Matters More Than You Think

Gareth Cummings June 19, 2025

Anticipating Needs: Using Customer Data for Proactive Support in the UK Market

Ann O'Sullivan June 6, 2025

Buy Now, Pay Later UK: Managing Customer Support for Klarna & Other BNPL Services

Ann O'Sullivan June 5, 2025

Future-Proofing Your Support: Essential Skills for UK Customer Service Teams in 2025

Ann O'Sullivan June 5, 2025

Beyond London: Tailoring Your eCommerce Support for Customers Across UK Regions (Scotland, Wales, NI)

Ann O'Sullivan June 5, 2025

Protecting Your UK Store & Customers: The Role of Support in eCommerce Fraud Prevention

Ann O'Sullivan June 5, 2025

Is the UK Ready for Voice Commerce? Preparing Your Support for a Voice-First Future

Ann O'Sullivan June 4, 2025

TikTok Shop UK: Providing Stellar Customer Service on Britain’s Fastest-Growing Social Marketplace

Ann O'Sullivan June 4, 2025

Green eCommerce: How Sustainable Practices and Transparent Support Win Over UK Consumers

Ann O'Sullivan June 4, 2025

Scaling Up: How to Choose the Best eCommerce Helpdesk Software for Your Growing UK Business

Ann O'Sullivan June 3, 2025

Turning Frowns Upside Down: Effectively Managing Negative Reviews and Feedback for Your UK Brand

Ann O'Sullivan June 3, 2025