Urban Outfitters
Deliver seamless customer support on Urban Outfitters with eDesk. By connecting your Urban Outfitters account to eDesk, you can consolidate messages, orders, and essential information from Urban Outfitters and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
Benefits
- Use eDesks smart inbox to effectively manage Urban Outfitters SLAs. Automatically centralize and prioritize expiring tickets from Urban Outfitters and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Urban Outfitters centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Urban Outfitters.
- Utilize comprehensive reporting features to analyze support performance for Urban Outfitters against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Urban Outfitters marketplace.
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